1. Introduction
Dual Design Studio is a bespoke online furniture store. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).

2. Information We Collect
We may collect your full name, contact details, billing and delivery address, payment information, and any information provided when requesting custom designs or consultations.

3. How We Use Your Information
We use your personal information to process orders, communicate with you, provide design services, arrange deliveries, improve our website and customer experience, send marketing communications with your consent, and comply with legal obligations.

4. Legal Basis for Processing
We process your personal information based on consent, performance of a contract, compliance with legal obligations, and legitimate business interests.

5. Sharing of Information
We do not sell your personal information. We may share your information with payment service providers, delivery and logistics partners, IT service providers, professional advisors, or regulators where required by law.

6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyse website traffic.

7. Data Security
We take appropriate technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.

8. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy.

9. Your Rights
Under POPIA, you have the right to access your personal information, request correction or deletion, object to processing, withdraw consent, and lodge a complaint with the Information Regulator of South Africa.

10. Third Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Children's Privacy
Our services are not intended for individuals under the age of 18.

12. Changes to This Policy
We may update this Privacy Policy from time to time.

13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.